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Cameron Phipps

IT Support Engineer · New York Area

[email protected]LinkedIncameronphipps.work

Summary

Help Desk Engineer with MSP experience in Microsoft 365, endpoint management, and security. I am especially interested in cybersecurity and am actively expanding my knowledge and skills in identity protection, threat prevention, and secure infrastructure.

Experience

Carden IT Services

Feb 2025 — Present

Help Desk Support Engineer (Level 2) · New York, NY

  • Provide Level 2 technical support for MSP clients across Microsoft 365, endpoint, and identity environments.
  • Manage incident and service request tickets in Halo PSA, including triage, documentation, escalation, and resolution.
  • Administer Microsoft Entra ID user accounts, groups, licensing, and role-based access for client tenants.
  • Configure and maintain Microsoft Intune device policies, compliance settings, and application deployments.
  • Implement and manage Conditional Access policies to enforce device compliance and secure sign-in requirements.

Servicebyte

Nov 2022 — Feb 2025

Support Technician (Level 1) · Ossining, NY

  • Delivered Level 1 help desk support to MSP clients across multiple industries via phone, email, and remote sessions.
  • Resolved hardware, software, and network issues for workstations, laptops, printers, and connectivity issues.
  • Administered Microsoft Entra ID and Enterprise Applications, including SSO configuration, auto-provisioning, and RBAC.
  • Supported Microsoft Intune device enrollment, policy application, and mobile device management for client endpoints.
  • Managed Microsoft 365 services including Exchange Online, SharePoint, and Microsoft 365 Admin Center tasks.

Department of Veterans Affairs

Mar 2022 — Sep 2022

Volunteer — Information Resource Management Associate · Montrose, NY

  • Processed service request and incident tickets in ServiceNow for IT and equipment support.
  • Maintained and updated IT equipment inventory records for departmental assets.

Consulting

Client Project 1

May — Jul 2026

IT Infrastructure Migration

  • Planned, procured, and executed a full domain migration into a new Microsoft 365 tenant.
  • Integrated third-party applications and connected the client website with DNS configuration.
  • Applied CIS controls for Microsoft 365 and Intune to harden the tenant environment.
  • Installed and configured UniFi network equipment.

Client Project 2

Mar 2026

General IT Administration and Support

  • Provided general IT administration, troubleshooting, and end-user support for the client environment.

Client Project 3

Apr 2022

Computer Upgrade Project

  • Replaced workstation components and migrated data through device cloning.
  • Optimized data storage as part of the hardware upgrade.

Certifications

  • Microsoft Certified: Security, Compliance, and Identity FundamentalsMicrosoft
  • CompTIA A+CompTIA

Projects

  • Personal Budget ToolLocal web app that reads bank statement PDFs and sorts transactions into categories by month.
  • Weather AppWeather lookup by city or browser location, built with the WeatherAPI.com API.
  • Godot Game DevelopmentGame development project in Godot, exploring gameplay mechanics, scene design, and GDScript.

Skills

  • Microsoft 365 & Identity: Entra ID / Azure AD, Intune, Exchange Online, SharePoint, Conditional Access, Windows Autopilot
  • Security & Compliance: SentinelOne, SPF / DKIM / DMARC, CIS controls (M365 & Intune), Compliance Center, Security Center, Third-party security assessments
  • Endpoint & Device Management: Active Directory, Addigy, Apple Business Manager, macOS / iOS, Google Workspace, Okta
  • ITSM & Monitoring: Halo PSA, ServiceNow, Datto RMM / PSA / SOC, HubSpot, Vendor coordination, Hardware procurement
  • Networking: FortiGate firewall configuration, UniFi APs, switches & gateways, VLAN configuration & segmentation, Network troubleshooting & diagnostics, DHCP, DNS & TCP/IP, Firewall policies & site-to-site VPN
  • AI-Assisted Development: Cursor IDE and cloud agents, Model Context Protocol (MCP) integrations, Custom agent skills and workflows, GitHub repositories and branch management, Pull requests, issues, and project upkeep, Structured prompting for development work