Cameron Phipps

IT Support Engineer / Ossining, NY

CameronPhipps

Help Desk Engineer with MSP experience in Microsoft 365, endpoint management, and security. I am especially interested in cybersecurity and am actively expanding my knowledge and skills in identity protection, threat prevention, and secure infrastructure.

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Certifications

  • MicrosoftMicrosoft Certified: Security, Compliance, and Identity Fundamentals
  • CompTIACompTIA A+

Skills

  • Microsoft 365 & Identity

    Entra ID / Azure AD · Intune · Exchange Online · SharePoint · Conditional Access · Windows Autopilot

  • Security & Compliance

    SentinelOne · SPF / DKIM / DMARC · CIS controls (M365 & Intune) · Compliance Center · Security Center · Third-party security assessments

  • Endpoint & Device Management

    Active Directory · Addigy · Apple Business Manager · macOS / iOS · Google Workspace · Okta

  • ITSM & Monitoring

    Halo PSA · ServiceNow · Datto RMM / PSA / SOC · HubSpot · Vendor coordination · Hardware procurement

  • Networking

    FortiGate firewall configuration · UniFi APs, switches & gateways · VLAN configuration & segmentation · Network troubleshooting & diagnostics · DHCP, DNS & TCP/IP · Firewall policies & site-to-site VPN

  • AI-Assisted Development

    Cursor IDE and cloud agents · Model Context Protocol (MCP) integrations · Custom agent skills and workflows · GitHub repositories and branch management · Pull requests, issues, and project upkeep · Structured prompting for development work

Next: Experience
01

Experience

  • Provide Level 2 technical support for MSP clients across Microsoft 365, endpoint, and identity environments.
  • Manage incident and service request tickets in Halo PSA, including triage, documentation, escalation, and resolution.
  • Administer Microsoft Entra ID user accounts, groups, licensing, and role-based access for client tenants.
  • Configure and maintain Microsoft Intune device policies, compliance settings, and application deployments.
  • Implement and manage Conditional Access policies to enforce device compliance and secure sign-in requirements.
  • Deploy and manage Windows endpoints using Windows Autopilot for zero-touch provisioning and enrollment.
  • Administer Microsoft Exchange Online, SharePoint Online, and the Microsoft 365 security and compliance centers.
  • Configure DNS records and email authentication protocols, including SPF, DKIM, and DMARC, for domain security.
  • Monitor and respond to endpoint security alerts and incidents using SentinelOne EDR.
  • Manage Active Directory, Google Workspace, and Okta identity platforms for account lifecycle and access control.
  • Administer macOS and iOS devices through Addigy MDM and Apple Business Manager enrollment workflows.
  • Support cross-functional IT projects for multiple clients, including implementation, testing, and go-live activities.
  • Complete third-party security assessments and vendor risk questionnaires required for client project approval.
  • Document technical procedures, configuration changes, and resolution steps to support repeatable service delivery.
  • Delivered Level 1 help desk support to MSP clients across multiple industries via phone, email, and remote sessions.
  • Resolved hardware, software, and network issues for workstations, laptops, printers, and connectivity issues.
  • Administered Microsoft Entra ID and Enterprise Applications, including SSO configuration, auto-provisioning, and RBAC.
  • Supported Microsoft Intune device enrollment, policy application, and mobile device management for client endpoints.
  • Managed Microsoft 365 services including Exchange Online, SharePoint, and Microsoft 365 Admin Center tasks.
  • Performed remote monitoring and management using Datto RMM, Datto PSA, and Datto SOC security tooling.
  • Configured and maintained cybersecurity controls across Microsoft Entra ID, Intune, and FortiGate firewall platforms.
  • Coordinated with third-party vendors to troubleshoot client issues, track deliverables, and complete project tasks.
  • Procured, imaged, deployed, and configured workstations, networking equipment, and server hardware for clients.
  • Automated employee onboarding and offboarding workflows using Zapier integrations with Microsoft 365 and client systems.
  • Administered HubSpot user access, account creation, and Microsoft 365 integrations for select client environments.
  • Supported Azure portal administration for identity, device, and infrastructure management tasks.
  • Maintained accurate ticket notes, asset details, and client communication throughout the support lifecycle.
  • Processed service request and incident tickets in ServiceNow for IT and equipment support.
  • Maintained and updated IT equipment inventory records for departmental assets.
02

Consulting

  • Planned, procured, and executed a full domain migration into a new Microsoft 365 tenant.
  • Integrated third-party applications and connected the client website with DNS configuration.
  • Applied CIS controls for Microsoft 365 and Intune to harden the tenant environment.
  • Installed and configured UniFi network equipment.
  • Provided general IT administration, troubleshooting, and end-user support for the client environment.
  • Replaced workstation components and migrated data through device cloning.
  • Optimized data storage as part of the hardware upgrade.
03

Projects

Personal Budget Tool

Local web app that reads bank statement PDFs and sorts transactions into categories by month.

Web AppPDF ParsingFinance

Weather App

Weather lookup by city or browser location, built with the WeatherAPI.com API.

JavaScriptAPI IntegrationGeolocation

View on GitHub

Godot Game Development

Game development project in Godot, exploring gameplay mechanics, scene design, and GDScript.

GodotGDScriptGame Development

View on GitHub

© 2026 Cameron Phipps