Feb 2025 — Present
Carden IT Services
Help Desk Support Engineer (Level 2)
New York, NY
- Provide Level 2 technical support for MSP clients across Microsoft 365, endpoint, and identity environments.
- Manage incident and service request tickets in Halo PSA, including triage, documentation, escalation, and resolution.
- Administer Microsoft Entra ID user accounts, groups, licensing, and role-based access for client tenants.
- Configure and maintain Microsoft Intune device policies, compliance settings, and application deployments.
- Implement and manage Conditional Access policies to enforce device compliance and secure sign-in requirements.
- Deploy and manage Windows endpoints using Windows Autopilot for zero-touch provisioning and enrollment.
- Administer Microsoft Exchange Online, SharePoint Online, and Microsoft 365 security and compliance centers.
- Configure DNS records and email authentication protocols including SPF, DKIM, and DMARC for domain security.
- Monitor and respond to endpoint security alerts and incidents using SentinelOne EDR.
- Manage Active Directory, Google Workspace, and Okta identity platforms for account lifecycle and access control.
- Administer macOS and iOS devices through Addigy MDM and Apple Business Manager enrollment workflows.
- Support cross-functional IT projects for multiple clients, including implementation, testing, and go-live activities.
- Complete third-party security assessments and vendor risk questionnaires required for client project approval.
- Document technical procedures, configuration changes, and resolution steps to support repeatable service delivery.